Crisis Leadership, including Crisis Management and Communication

Crisis1’s Strategic Communication Practice Area focuses on an organization’s communication efforts comprehensively and systematically.  Using a “systems approach,” Crisis1 examines four key components of the strategic communication process to achieve superior solutions: People, Policies, Plans and Platforms©.

Crisis1 believes that effective communication management in today’s highly complex and volatile environment requires visionary and innovative leadership that recognizes communication is a shared responsibility.  To thrive in today’s complex communication environment, organizations must develop policies that create a bias to communicate.  Planning and exercises help test and reinforce the communication policies and procedures that have been established and result in instinctive behavior by employees.  And, leveraging technology that creates information channels that are fast, direct and transparent is key, because it will help build and maintain trust with those who matter most to an organization.

Within the strategic communication practice area, Crisis1 has relevant past performance and expertise in the following communication areas:   

• Crisis & Risk Communications Planning
• Media Monitoring, Relations & Training
• Graphic Design
• Branding & Identity Development
• Strategic Planning
• Community Outreach
• Public Awareness & Education
• Web Site Development

Crisis1 has forged key relationships with industry-leading communication companies and experts that allow us to bring the right expertise and capabilities to meet the diverse challenges resident in the communication discipline.  For example, Crisis1’s President, Dr. Pat Philbin, is a former Senior Vice President of PIER Systems, Inc., a leader in crisis communication technology; he also works with risk communication experts Dr. Vincent Covello, of the Center For Risk Communication, and Dr. Brian Flynn, a former Assistant Surgeon General and Associate Director of the Center for Traumatic Stress at the Uniformed Services University of the Health Sciences.

Among others, Crisis1’s current and former clients include:

• New York State Department of Health
• Heifer International
• American Red Cross
• DHS’s U.S. Coast Guard
• DHS’s U.S. Customs and Border Protection
• DOI’s Minerals Management Service
• DOJ’s U.S. Marshals Service
• DOD’s Business Transformation Agency
• Baron & Company
• C&H Global Securities
• Seebald Security Solutions
• Savantage Solutions
• National Capital Planning Commission